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Vassileos Heraklion 15, PC: 54625, Thessaloniki
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Terms of use

Terms & Conditions of Use of

Welcome to the website of and thank you in advance for your preference on our page.
Please read carefully what follows and we look forward to offering you our services.
Please read the Privacy Policy Terms and Policy carefully before you start using this website, because by using or placing an order through it, you agree to be bound by these GDPR Terms and Privacy Policies, so if you do not agree, you should not use this website. These Terms may be amended. It is your responsibility to read them at regular intervals.
The term refers to the owner company of this website that has undertaken the sale of products, under the name Papaelia Eleftheria, distinctive title Optimum Silver and registered office 15 Vassileos Heraklion, PC: 54625, Thessaloniki, Tax Identification Number: 044717740 of DOY: Α Thessaloniki, phone: +30 231 055 3909 and email:, hereinafter “company”.
The content, structure and appearance of the “company” website are provided for your information and use and may be modified without prior notice.
Using the information provided on this website is your sole responsibility, for which the “company” is not responsible. It is your responsibility to make sure that any products, services or information available on the Website meet your requirements.
This website contains material that belongs to the “company”. This material includes the design, layout, layout, graphics, and text of the website. Reproduction in any form of the above material for commercial purposes is strictly prohibited.
This website may contain external links to other websites. These links are provided for your convenience and to provide you with additional information. We take no responsibility for the content of the websites to which we provide such links.
It is forbidden to create links to the website without the prior approval of the “company”.
The promotion, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the security of your transactions are governed by these terms of use, which we invite you to read before navigating the eshop and making your purchases. Your navigation in the eshop as well as the realization of any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of your disagreement or reservation for part or all of these terms you can send your relevant e-mail to before your navigation or transaction, otherwise the acceptance of all terms by you is unreserved.
Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user / consumer / visitor / eshop member (in whole or in part):
part or all of these terms of use,
part or all of the content of the eshop and
part or all of the external appearance (interface), structure or composition (configuration) of the eshop as well as its technical specifications.
It is your responsibility to read them at regular intervals, as the Terms that are in force at the time of drafting the Contract (as defined below) are also applicable. The company also reserves the right at any time, unjustifiably and without prior notice to the user / consumer / visitor / member of the eshop to cancel, suspend or terminate the operation of the eshop. The user / consumer / consumer / eshop member unreservedly acknowledges and accepts all of the above by simply navigating and / or using the eshop services.
If you have any questions regarding the Data Protection Terms or Policies you can contact us using the contact form. The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.
Through its Website, the “company” has the ability to collect the personal data it needs from you in order to create an individual account on its website, through which you can place orders and receive updates via e-mail.
The personal data collected by the “company”, are collected, processed, registered and stored confidentially, by the Data Controller in accordance with the applicable provisions on PERSONAL DATA PROTECTION of Greece (N.2472 / 97 as in force today in Europe) and Law (EC 2016/679).
The personal data that may be collected are never disclosed to third parties (with the exception where provided by law and the Competent Authorities and those defined in paragraph 4 of the Privacy Policy), but their personal character is preserved. The “company” maintains files with this data exclusively for communication, statistical purposes and to improve the services provided, customer management.
All information about your identity and personal information provided on the website is processed in accordance with the Privacy Policy and must be true, real and not misleading.
By using the website or placing an order through it, you commit:
Do not place false orders or orders that are fraudulently submitted without the purpose of fulfilling them. In such a case we have the right to cancel them and to inform the competent authorities of any further damage to us.
Provide us with your exact e-mail address (e-mail) and all your contact details. We may use this information to contact you if necessary (see Privacy Policy).
Remember, if you do not provide us with all the information you are requested, we will not be able to forward your order.
By submitting an order through the website, you guarantee that you have legal capacity, ie you can conclude binding contracts in your name, and that, at the time of drawing up the contract, you are not under the status of error, fraud or threat. We know that our website is not intended for minors. The services and products of the website are intended for adults over eighteen (18) years. Therefore, adults are required by law to protect underage internet users who may have access to our website. We take no responsibility for any use of this website by minors and the subsequent purchase by them of products available on it.
Regarding the contract of sale between us, it will not be considered that it has been drawn up, only when your order is explicitly accepted by us by sending the corresponding e-mail. If, for any reason, we do not accept your order and your order has already been paid, then this money will be refunded to you in full. In order for the preparation of the contract to be considered complete, you must follow the purchase process, with the steps described on the website, then, receive:
1st e-mail from us which will confirm the receipt of your order (“Order Confirmation”),
2nd email confirming that the product has been shipped (“Shipping Confirmation”).
The Agreement will only apply to products whose shipment we have confirmed in the Shipping Confirmation and not products that may be missing or for any reason we can not send them to you at the time of confirmation of your shipment.
All earnings and deliveries of your orders depend on their availability. We are only responsible for gross negligence and deceit on our part, in case of delay in the delivery of your products, while, in case, for reasons for which we are not responsible (such as difficulty in supply, depletion of stocks, etc.) there is any delay or weakness we have the right to inform you about it and either to place a similar order or to refund the amount you may have paid, in full.
Our website is not responsible for you or any third party, for the withdrawal of any products from this website, as well as for the removal or processing of product content of the website, after we have sent you the Order Confirmation.
Subject to the provisions of condition 5 above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product (s) listed on the Order Confirmation by the delivery date specified in the Order Confirmation or, if no delivery date has been set, within the estimated time period shown when choosing a payment method, and in any case within 30 days from the date of the Order Confirmation. The delivery of the products is done through the carrier cooperating with us and their shipping time worldwide is between three and four (3-4) working days from the next day of Order Confirmation. Deliveries on Saturdays or Sundays are by arrangement with the carrier and at an additional cost.
However, delays can occur in Cases such as, depending on the delivery area or in unforeseen circumstances.
If, for any reason, we fail to meet the delivery date, which is usually set at approximately 1-3 business days [i] (depending on the delivery area) from the day of shipment, we will let you know and you are entitled , either ask us for a new delivery date, or cancel the order with a full refund. Delivery of the product is considered to have taken place when you or a third party designated by you, has acquired physical possession of the products, which will be evidenced by the signing of the receipt of the order of the respective transport company at the place you have designated as place delivery.
If, for any reason, we are unable to deliver your order to the place you have indicated to us, we will inform you of this condition and what you will need to do to receive it, in consultation with our partner shipping company.
If your order is available for delivery and, for reasons not due to our fault, the order has not been delivered within 10 days, we will consider that you want to cancel the contract between us, we will cancel it without further notice and will we return the value of the products you have purchased from our website. In the event that, after that, you wish to have your order re-shipped, you agree that you will bear the additional shipping costs.
Responsibility for the products is transferred to you once you or a third party acting on your behalf, other than the carrier, has acquired physical ownership or control of the products. Ownership of the products passes into your hands either with the full collection on our part of all amounts due in relation to the products, including shipping costs, or with their delivery (as defined above in condition 7 if it takes place later than the collection.
The price of each product will be the one defined each time on our website. If any error is found in the price of a product you have ordered, we will notify you without delay, and will give you the opportunity to re-place your order, with the correct product price, or cancel it. Our prices do not include shipping and cash on delivery, which are added to the total price as shown in the Payment Methods section. Prices are subject to change at any time, however, any changes will not affect orders for which you have already received an Order Confirmation email.
In case you consider that the product you received is not what you ordered, is defective or otherwise does not meet the characteristics that should, according to its description on the website, contact us immediately via e-mail at info @ optimumsilver .gr and title “DEFECTIVE PRODUCT”, describing in detail the product and its defect, or by calling us at our contact numbers as they are mentioned at the beginning of the Terms of Use (Monday – Friday, 12.00-16.00) and we will give you instructions for further steps you will need to follow to get it back.
First, make sure that the return request does not exceed 5 working days from the date of delivery, as evidenced by the receipt documents and that all the conditions as described on the Shipping & Returns page are met.

Right of Withdrawal

If you trade as a consumer, you can withdraw from the Contract within 14 calendar days without justification. The withdrawal period shall expire after the expiration of 14 calendar days from the day on which you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the products, or in the case of ordering more products after the expiration of 14 calendar days from the day you or a third party acting on your behalf, other than the carrier, acquired physical possession or control of the last product. To exercise the right of withdrawal, you can inform our company at the above details our address or phone +30 231 055 3909, or by sending Email to the address:, or by writing in our contact form, for your decision withdraw from this Agreement by express statement (eg by posting a letter). In order to withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

Withdrawal Results.

If you withdraw from this Agreement, we will refund you interest-free without delay and in any case within 14 days from the day we were informed of the withdrawal and return of the products to our company, all payments we have received from you. Refunds will be made using the same payment method you used for the original transaction. In any case, you will not incur additional costs for this return. Subject to the above, however, we can withhold refunds either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first.
In particular, in this case the return and delivery of the products to us will be done after contacting us at +30 231 055 3909 or email at Then you should call the carrier that cooperates with us in order to pick up the products from you and return them to the headquarters of our company. Upon receipt by us, we will refund you, as defined in the previous paragraph and in any case within 14 days the total amount of purchases on your card (excluding shipping costs) or any payment method you have placed and if the products are in excellent condition and in the package received. You do not have to pay for the return of the products to us.
You are responsible for any impairment of the products as a result of such treatment that alters their nature, characteristics and functionality.


The product has not been used, no label or markings have been removed (eg stickers, brand marking, etc.) that have products on them from clothing, footwear and accessories. Also, all items must be returned in excellent condition, received without damage, without any defects (subject to the return of a defective product), complete and in their packaging (for items received in special packaging), while even be accompanied by all the necessary documents.
All content of the website, such as illustrations, programs, information, data, trademarks, logos, photographs, graphics, designs and any other distinctive features as well as all digital files and services of the online store, which have entered the internet , are the intellectual property of the “company” or those who provide us with their license and are protected by Greek, EU and international laws on intellectual and industrial property. Therefore, none of them may be sold, copied, reproduced, modified, transmitted, republished or even distributed, in any way or by any means. The use of this content is permitted by you only to the extent expressly approved by us or its licensors and in any case in a manner that is not contrary to law and good and commercial ethics. It is forbidden to mislead the public in any way about the real owner of the content of this website.
Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content, in any way or means for commercial or other purposes, is not permitted and any fraudulent, misleading or illegal use of the content of our website , for commercial or other purposes, it is possible that you will be liable for damages to us or to third parties whose rights may be infringed.
The names, marks, images, logos and insignia representing the “company” or third parties and their products or services are the sole trademark of us or third parties, protected by the relevant trademark and trademark laws and industrial property. Their mere appearance on our website should in no way be construed as a transfer or assignment of their license or right of use. Therefore, our company does not bear any responsibilities arising from the use in any way by third parties of the above marks and distinctive features of third parties.
Any improper use of this website is expressly prohibited by transmitting to you other knowingly viruses, trojan horses, worms and any other malicious software or other material that is malicious or technologically harmful. You also expressly acknowledge and agree that you will not use our online store or our website in general for posting, posting, and generally in any way transmitted, illegal, harmful, threatening, racist, offensive, defamatory, defamatory, defamatory, vulgar, obscene or harmful to minors content.
Violation of this term, as well as any provision of law that may relate to cybercrime, may constitute a criminal offense under applicable law. Any such violation will be reported to the competent law enforcement authorities with which we will cooperate in order to reveal the identity of the electronic offender, who will be excluded from any further use of our website. Our website is not responsible for any loss or damage caused by viruses or other malicious software and malware that may infect your computer, its components, data or any other hardware due to your use of this site. website.
We reserve the right to transfer, assign or subcontract the Agreement between us, or any of our rights or obligations under it, without prior notice, a provision which does not infringe on your legal rights as a consumer or cancel, reduce or otherwise restricts the validity of the contract.
We are not responsible for any failure to fulfill or delay in fulfilling any of our obligations due to force majeure and not our own fault. Any act, event, impossibility, omission or accident that is not subject to our control or the control of the average person is considered as a Force Majeure event and the following situations are indicative: Strikes, strikes or other trade union actions, Social unrest, uprising, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster, inability to use railways, ships, airplanes, motor vehicles or other vehicles Private means of transport, Inability to use public or private telecommunications networks, Government restrictions, any strike, damage or accident to the shipping and postal services or other means of transport.
The fulfillment of our obligations in any such case is suspended for the duration of the force majeure event and, as soon as this event ends, we will make every effort to fulfill our obligations immediately and serve you.
These Terms as well as any document expressly mentioned to you or you may receive from us, constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, agreement or settlement between us.
We reserve the right to revise and modify these Terms at any time, a fact of which you will be informed by your navigation on the website, having the obligation to accept them, if you want to use our website.
The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute that arises or is related to the use of the website or the said contracts, is subject to the jurisdiction of the Greek courts.
Thank you,
Good and pleasant navigation on our website.
The team of

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